TruckerTools

TruckerTools provides phone-based driver tracking and may support temperature-related settings for reefer loads.

Setup checklist

1. Confirm your TruckerTools account and credentials.
2. Open Settings, then Integrations.
3. Select TruckerTools.
4. Enter credentials and tracking settings.
5. Configure temperature settings if your team uses them.
6. Save.

Test workflow

1. Dispatch the load.
2. Start tracking from the load.
3. Confirm driver phone and load details.
4. Confirm the driver receives and accepts the tracking request.
5. Monitor the first location update from the load.
6. Review temperature settings when the load requires them.

Normal usage

Start tracking once the driver is assigned and contact details are confirmed. For reefer loads, verify temperature requirements before sending the tracking request and review temperature-related updates during transit.

Troubleshooting

• Driver phone missing or incorrect: update the phone number and restart tracking.
• Provider credentials expired or invalid: reconnect TruckerTools in Settings.
• Temperature settings not configured for reefer workflows: review the integration and load requirements before retrying.
• Load stops changed after tracking started: confirm stop details and restart tracking if the provider needs the updated route.
• No recent update: confirm the driver accepted tracking and has phone service.