MyCarrierPortal

MyCarrierPortal helps automate carrier onboarding, packet collection, compliance monitoring, and document sync.

Setup checklist

1. Confirm your MyCarrierPortal account access.
2. Open Settings, then Integrations.
3. Select MyCarrierPortal.
4. Enter required credentials.
5. Save settings.
6. Contact support for initial bulk import from monitored carriers if needed.

Test workflow

1. Search for one carrier.
2. Preview carrier details when available.
3. Send one carrier invite or sync one completed carrier packet.
4. Review documents, payment details, and compliance status.
5. Approve or keep the carrier inactive according to your policy.

Normal usage

Use MyCarrierPortal during carrier onboarding and compliance review. Review packet completion, documents, insurance, authority, and payment details before approving a carrier for use.

Initial monitored carrier import

If you already monitor carriers in MyCarrierPortal, contact support. Support can help import monitored carrier data directly from the provider instead of relying on CSV import.

Troubleshooting

• Carrier not found: confirm the legal name, MC number, DOT number, or provider record.
• Packet incomplete: ask the carrier to finish the missing steps in MyCarrierPortal.
• Documents missing: confirm the documents are present in MyCarrierPortal and sync again.
• Compliance status differs: compare the provider portal and ARK TMS before approving the carrier.
• Bulk import needed: contact support before starting manual CSV cleanup.