RMIS

RMIS supports carrier onboarding, compliance monitoring, and carrier document sync when connected for your organization.

Setup checklist

1. Confirm your RMIS account details.
2. Open Settings, then Integrations.
3. Select RMIS.
4. Enter the RMIS Client ID and API password.
5. Save settings.
6. Contact support for initial bulk import from monitored carriers if needed.

Test workflow

1. Search for one carrier by RMIS ID, DOT, or MC/MX number.
2. Sync carrier details.
3. Review authority, insurance, packet details, documents, contacts, payment details, and factoring evidence.
4. Compare the synced profile with RMIS.
5. Approve or keep the carrier inactive based on your policy.

Normal usage

Use RMIS during carrier onboarding and ongoing compliance review. Review synced compliance data and documents before changing a carrier’s approval status.

When RMIS auto-sync is enabled, ARK TMS can refresh monitored carrier data in the background. Use manual sync when a carrier record looks stale or when you need to verify a change before dispatch.

RMIS certification notes, status, payment, and factoring details may appear in the carrier profile when available from the provider.

Troubleshooting

• Carrier not found: confirm the identifying details in RMIS.
• Synced data looks incomplete: compare the carrier profile in RMIS and sync again.
• Documents missing: confirm the documents are available in RMIS.
• Packet status differs: use RMIS as the comparison point before approving the carrier.
• Data looks stale: run manual sync or wait for the next auto-sync, then compare the last-synced time.
• Monitored carriers need initial import: contact support.