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TMS Documentation

Integrations

Integrations connect ARK TMS to accounting, tracking, carrier onboarding, compliance monitoring, and visibility tools.

Available integration areas

  • QuickBooks Online: accounting sync for invoices, payments, and accounting review.
  • ARK Tracking: driver tracking requests and load visibility from ARK TMS.
  • MacroPoint: shipment tracking through MacroPoint visibility services.
  • TruckerTools: driver tracking and reefer-related tracking settings.
  • Truckstop Load Posting: load-board licensing, organization setup, per-user OAuth, and posting workflows.
  • MyCarrierPortal: carrier onboarding, packet collection, monitoring, and documents.
  • RMIS: carrier onboarding, compliance monitoring, auto-sync, and documents.
  • Highway: carrier onboarding, monitoring, alerts, webhooks, and documents.
  • project44: shipment milestone and visibility updates.
  • Load-board posting providers: posting, updating, refreshing, and removing available loads when enabled.

Setup checklist

  1. Assign an internal owner for the integration.
  2. Confirm account access with the provider.
  3. Gather credentials, customer mappings, and carrier monitoring requirements before configuration.
  4. Open Settings, then Integrations.
  5. Configure and save the integration.
  6. Run one test workflow before using it broadly.
  7. Confirm the team knows which system remains the source of record for each workflow.

For Sylectus load-board posting, save the numeric Bill To default and the exact ordered Vehicle Size and Pieces UOM lists in Integration Settings; blank or invalid Bill To values use 1. The list positions are the values sent to Sylectus. In the posting modal, select the provider Vehicle Size and Pieces UOM and review the lane and notes. Pieces UOM is fixed after Sylectus creates the order; recreate the posting to use a different UOM. Select a freight location suggestion in the United States, Canada, or Mexico so city, state or province, country, and postal code are saved together.

For Truckstop load-board posting, first confirm the organization has a Freight Match Pro license and access to the Load Posting web service. Request access from Truckstop Integrations at tsi@truckstop.com. Then connect the organization account and each posting user's own Truckstop account. See Truckstop Load Posting for the full setup and troubleshooting workflow.

Truckstop refresh availability follows the provider's next-refresh time when available. If Truckstop does not return one, ARK TMS uses a six-hour refresh cadence.

For load-board posting providers, scheduled cutoff timing blocks new posts only. If a DAT, Sylectus, or Truckstop post already exists, update or remove the provider post from ARK TMS even when the local pickup timing is now in the past.

Test workflow

Use one normal business case first: one invoice, one tracked load, or one carrier profile. Confirm the record starts correctly, updates as expected, and produces the expected result in ARK TMS and the connected provider.

Avoid using unusual exceptions for the first test. Test access, required fields, and normal status updates before testing edge cases.

Normal usage

Review integration results as part of the existing workflow. Accounting users should review sync status before closing billing work. Dispatch users should review tracking status from the load. Carrier teams should review onboarding, documents, and monitoring results before approving carrier use.

Troubleshooting

  • Missing credentials: confirm provider access and reconnect the integration.
  • Record did not sync: confirm required fields, status, mapping, and provider account access.
  • Duplicate or mismatched record: review customer, carrier, or account mapping before retrying.
  • Tracking did not start: confirm the load is dispatched and contact details are complete.
  • Load-board posting is blocked: confirm required stop city, state or province, arrival start times, provider credentials, Sylectus Vehicle Size and Pieces UOM setup and selections, Sylectus Bill To default, the posting user's Truckstop connection, and scheduled cutoff timing. For existing provider posts, update or remove the post instead of creating a new one.
  • Carrier data looks incomplete: compare the carrier profile in the provider portal and contact support if the provider record is correct.

When to contact support

Contact support for credential issues, provider sync setup, initial bulk carrier import, accounting sync questions, or integration behavior that does not match the expected workflow after the basic troubleshooting checks.