Email Templates
Pre-written emails for common freight broker scenarios
Carrier Solicitation
Subject: Available Load - [ORIGIN] to [DESTINATION] - [DATE]
Hi [CARRIER_NAME], I have a great load opportunity for you: Load Details: • Pickup: [PICKUP_DATE] in [ORIGIN_CITY, STATE] • Delivery: [DELIVERY_DATE] in [DEST_CITY, STATE] • Rate: $[RATE] • Commodity: [COMMODITY] • Weight: [WEIGHT] lbs This is a [EQUIPMENT_TYPE] load. Are you interested? Please respond ASAP if available. Best regards, [YOUR_NAME] [YOUR_COMPANY] [YOUR_PHONE]
Tip: Replace the [BRACKETED] fields with your specific information before sending.
Customer Follow-up
Subject: Following Up on Your Shipping Needs
Hi [CUSTOMER_NAME], I wanted to follow up on our recent conversation about your shipping needs. We specialize in [SERVICE_TYPE] and have experience in your industry. Our services include: • Competitive rates • Real-time tracking • Dedicated support • 99% on-time delivery rate Would you like to schedule a call this week to discuss how we can help with your freight? Looking forward to working with you! Best, [YOUR_NAME] [YOUR_COMPANY] [YOUR_PHONE] | [YOUR_EMAIL]
Tip: Replace the [BRACKETED] fields with your specific information before sending.
Load Booking Confirmation
Subject: Load Booking Confirmation - [LOAD_NUMBER]
Hi [CARRIER_NAME],
This confirms your booking for:
Load #: [LOAD_NUMBER]
Rate: $[RATE]
Pickup: [PICKUP_DATE] at [PICKUP_TIME]
[PICKUP_ADDRESS]
Delivery: [DELIVERY_DATE] at [DELIVERY_TIME]
[DELIVERY_ADDRESS]
Rate confirmation is attached. Please confirm receipt and that your driver will be on time.
Thank you!
[YOUR_NAME]
[YOUR_COMPANY]
[YOUR_PHONE]Tip: Replace the [BRACKETED] fields with your specific information before sending.
Payment Reminder
Subject: Payment Reminder - Invoice [INVOICE_NUMBER]
Hi [CUSTOMER_NAME], This is a friendly reminder that Invoice #[INVOICE_NUMBER] for $[AMOUNT] is due on [DUE_DATE]. Invoice Details: • Invoice Date: [INVOICE_DATE] • Amount Due: $[AMOUNT] • Due Date: [DUE_DATE] • Load #: [LOAD_NUMBER] Please let me know if you need a copy of the invoice or have any questions. Thank you for your business! [YOUR_NAME] [YOUR_COMPANY] [YOUR_PHONE]
Tip: Replace the [BRACKETED] fields with your specific information before sending.
Carrier Onboarding
Subject: Welcome to [YOUR_COMPANY] - Next Steps
Hi [CARRIER_NAME], Welcome to our carrier network! We're excited to work with you. To complete your onboarding, please send us: 1. Current Certificate of Insurance (COI) 2. Signed W-9 3. Copy of MC Authority 4. Signed Carrier Agreement (attached) Once we receive these documents, you'll be approved to haul loads for us. Our payment terms are [PAYMENT_TERMS]. We pay via [PAYMENT_METHOD]. If you have any questions, don't hesitate to reach out! Best regards, [YOUR_NAME] [YOUR_COMPANY] [YOUR_PHONE] | [YOUR_EMAIL]
Tip: Replace the [BRACKETED] fields with your specific information before sending.
Rate Increase Notification
Subject: Rate Adjustment Notice - [LANE]
Hi [CUSTOMER_NAME], I wanted to give you advance notice of a rate adjustment on [LANE]. Due to [REASON - e.g., fuel costs, market conditions, increased demand], our new rate for this lane will be $[NEW_RATE], effective [EFFECTIVE_DATE]. Old Rate: $[OLD_RATE] New Rate: $[NEW_RATE] Effective: [EFFECTIVE_DATE] We value your business and have kept this increase as minimal as possible. Please let me know if you'd like to discuss this further. Thank you for your understanding! Best, [YOUR_NAME] [YOUR_COMPANY] [YOUR_PHONE]
Tip: Replace the [BRACKETED] fields with your specific information before sending.
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