Carrier Compliance

Carrier compliance helps users decide whether a carrier is ready for dispatch.

What to review

• Authority status
• Insurance coverage
• Expiration dates
• Carrier packet status
• Required documents
• Monitoring alerts
• Blocked or inactive status
• Internal notes
• Safety, fleet, or operating details when available from provider data
• Carrier safety checks and exception status when enabled
• Recent carrier ratings and service issues
• Driver and dispatcher contact readiness

Compliance workflow

1. Open the carrier record.
2. Review compliance and document sections.
3. Confirm authority and insurance details.
4. Review any provider alerts.
5. Resolve missing or rejected documents.
6. Check ratings, notes, and recent service history.
7. Approve, reject, block, or keep inactive based on your internal policy.

Provider comparison

When a monitoring provider is connected, compare ARK TMS carrier details against the latest provider data before approval or dispatch. Use provider sync when the record looks stale or a carrier has changed authority, insurance, packet, payment, or factoring details.

If provider values conflict, resolve the conflict before dispatch. Keep the provider source, timestamp, and document evidence in mind when deciding which value to trust.

Carrier safety checks

Carrier Safety can evaluate internal status, authority, insurance, safety rating, provider compliance, missing evidence, and stale evidence. Safety badges and load panels show the current decision when the feature is enabled.

If a safety check blocks dispatch or rate confirmation, resolve the carrier issue, refresh provider data, choose another carrier, or request an exception when the policy allows it.

Document review

Documents should be readable, current, and matched to the carrier being reviewed. Reject or replace expired, incomplete, mismatched, or unreadable files before approval.

Before dispatch

Do not rely on a carrier name alone. Confirm the carrier is active, approved, not blocked, and suitable for the lane before assigning the load.

Before dispatching or sending a rate confirmation, make sure any carrier DOT number is 1-8 digits. Blank DOT values are allowed when another valid carrier identifier is used, but malformed DOT values must be corrected on the carrier record first.

Also review Carrier Safety when a dispatch or rate confirmation action shows a carrier safety blocker.

Escalation

Escalate to a carrier operations owner or support when synced data looks incomplete, a provider connection is stale, or a critical document cannot be verified.