Carrier Compliance

Carrier compliance helps users decide whether a carrier is ready for dispatch.

What to review

• Authority status
• Insurance coverage
• Expiration dates
• Carrier packet status
• Required documents
• Monitoring alerts
• Blocked or inactive status
• Internal notes
• Safety, fleet, or operating details when available from provider data
• Recent carrier ratings and service issues
• Driver and dispatcher contact readiness

Compliance workflow

1. Open the carrier record.
2. Review compliance and document sections.
3. Confirm authority and insurance details.
4. Review any provider alerts.
5. Resolve missing or rejected documents.
6. Check ratings, notes, and recent service history.
7. Approve, reject, block, or keep inactive based on your internal policy.

Provider comparison

When a monitoring provider is connected, compare ARK TMS carrier details against the latest provider data before approval or dispatch. Use provider sync when the record looks stale or a carrier has changed authority, insurance, packet, payment, or factoring details.

If provider values conflict, resolve the conflict before dispatch. Keep the provider source, timestamp, and document evidence in mind when deciding which value to trust.

Document review

Documents should be readable, current, and matched to the carrier being reviewed. Reject or replace expired, incomplete, mismatched, or unreadable files before approval.

Before dispatch

Do not rely on a carrier name alone. Confirm the carrier is active, approved, not blocked, and suitable for the lane before assigning the load.

Escalation

Escalate to a carrier operations owner or support when synced data looks incomplete, a provider connection is stale, or a critical document cannot be verified.