Payment Terms

Payment terms define when customer invoices and carrier payments are due.

Customer payment terms

Customer terms control invoice due dates, receivables timing, aging, and cash flow. Use terms that match your customer agreement.

Carrier payment terms

Carrier terms control payable due dates and Quick Pay discounts. When a load is delivered, ARK applies any Quick Pay discount as a deduction using the carrier's terms, or the factoring company's terms when set. Review the deduction before moving to Ready. Later payment-term changes do not recalculate it; eligible carrier pay revisions use the saved Quick Pay rate.

Managing terms

1. Open Settings.
2. Go to Payment Terms.
3. Add or edit terms.
4. Save the term.
5. Apply it to customer or carrier records.
6. Review billing queues after changing key terms.

Due date recalculation

Some teams recalculate carrier due dates when payments move to Ready. Use this when your team wants the due date based on readiness rather than the original delivered date.

Best practices

• Keep term names clear.
• Avoid duplicate terms with the same meaning.
• Change carrier or factoring-company terms in ARK when needed. Integration syncs preserve manual changes, including cleared terms.
• Check aging and cash flow after major term changes.
• Confirm due dates before invoice, settlement, ACH/Nacha, or payment exports.