Load Documents

Load documents support dispatch, compliance, billing, settlement, and customer communication.

Common documents

• Rate confirmation
• Bill of lading
• Proof of delivery
• Invoice
• Accessorial support
• Carrier paperwork
• Customer-required documents
• Signed e-sign documents when your workflow uses e-sign

Upload workflow

1. Open the load.
2. Go to the documents area.
3. Upload the file.
4. Select the correct document type when prompted.
5. Review the file preview if available.
6. Confirm the document is attached to the correct load.

Review workflow

Use document status to identify what is missing, pending review, approved, rejected, or needs revision. Resolve rejected or missing documents before billing or payment work continues.

Billing readiness

Customer invoices and carrier settlements may depend on required documents. If a load is blocked, check the document list first, then confirm whether a pay hold or review note explains the issue.

Generated documents

ARK TMS can help produce common load documents such as rate confirmations, bills of lading, and invoices. Review generated documents before sending them to make sure customer, carrier, stop, pay, and instruction details are correct.

Key document checks

• Rate confirmation: carrier, lane, pay, accessorials, and dispatch instructions match the agreement.
• Bill of lading: shipper, consignee, pickup details, freight, and reference numbers are correct.
• Proof of delivery: delivery date, receiver signature, exceptions, and legibility are acceptable.
• Invoice: customer, load number, charges, accessorials, and supporting paperwork are complete.

Proof of delivery review

Proof of delivery documents often drive billing readiness. If the proof of delivery is missing, rejected, unreadable, or attached to the wrong load, customer billing and carrier payment may remain blocked.

Best practices

• Upload files to the load they belong to.
• Use clear document types.
• Replace unreadable scans before billing.
• Keep proof of delivery and accessorial support together when needed.
• Review pay holds after missing or rejected paperwork is corrected.